Windows and Doors Replacement Montreal

Je tiens à remercier Sasha, Sveta, Alexander et toute l’équipe de Factory Direct pour leur professionnalisme et la qualité de leurs produits.
Nous avons eu un projet exigent, avec des fenêtres de style européen et une porte d’entrée en fibre de verre, rien de standard, tout était à réaliser sur mesure.
L’installation a été faite cet hiver. L’équipe a été très soucieuse de garder la propreté des lieux et de minimiser les pertes de chaleur lors de l’installation des fenêtres.
Nous sommes très contents du résultat, j’attache quelques photos comme exemple.
Je recommande fortement cette compagnie!

Recently I Get A Service, The fixed Fast !!!
I recently purchased windows from FactoryDirect Windows and Doors, with Sasha and Sveta assisting me throughout the process. Their service was excellent. Andrej and Victor did an amazing job with the installation. If you watch the video, you'll see why I'm so pleased. I highly recommend this company. Thank you for a job well done!"

****Update

A super happy client wants to say huge Thank you! to Sasha and the team for taking care of us and our windows. Even though we installed them a few years ago, we still cannot get enough of how wonderful the windows look, the great service we received and the quality of work the team showed during installation. Highly recommend. You will not regret going with Sasha on your windows and doors replacement.

Sasha and Sveta you are rock stars of windows and doors 🤩👍
Very professional from beginning to the end.
From estimation visit to end of install everything was flawless.
The best prices for the best quality.
Anthony and his crew were top notch, punctual, clear, professional 👏
Thank you very much.

Update****

It has been 2 winters since we had our full house window installation and I just wanted to say how amazing the quality of windows is. No moisture built up/condensation with the weather going up and down, especially with our Quebec winters 🤣
Want to recommend Sasha and his team once again!
Thank you guys for your service and great windows.

Just had our new windows and patio door installed and we could not be happier.
Sveta and Sasha are the best sales team.
Antony and his crew were amazing and very helpful. Very professional, clean and polite team.
Overall we are very happy.
Highly recommend!

I will try to be completely objective. 1. Evaluation and ordering – overall 4.9☆
Sasha came over, and we discussed everything I wanted. The order included 14 windows, 4 patio doors, and 2 entrance doors. Everything is Energy Star certified. We spent quite a while figuring out the doors because not all inserts are certified, and I didn’t like the ones initially proposed. But the key is not to be lazy—I contacted the manufacturer directly and, using their catalog, confirmed which glass units were certified and chose the ones I liked. After that, the issue with the doors was resolved. 2. Pricing – 5+ ☆
Prices are not cheap, but generally competitive. If you’re not lazy and do your own research, a lot is negotiable. Sasha and Alex (the owner) try to reach an agreement wherever possible. In my case, we were able to come to a mutual agreement.
3. Final measurements – 5☆
4. Final order / project documentation.
You need to be very attractive to details here and double-check everything. There were quite a few mistakes in dimensions, quantities (some windows/doors were missing), and opening directions. We revised it three times, but in the end everything was properly completed, calculated, and documented—not only in drawings but also written out to avoid misreading. Overall, the process was positive, and errors were corrected. The important thing is that everything was fixed before the order went into production.
5. Production and waiting – 5☆
Things were slightly delayed because I had to complete all the paperwork for government programs, municipal permit. As soon as I received the permit, the order was sent into production. Then 8 weeks for the windows to arrive from Toronto to Montreal. 6. Installation – 4.8☆
The installation quality is generally good, but I’d rate it 4.8☆, and here’s why. The crew I had was actually very good. The foreman, Alexander, was excellent. Alexander and a couple of core team members worked extremely well. Alexander, in particular, is top-tier—he does everything thoroughly, double-checks everything, communicates clearly, and treats the job like it’s his own home. However, since the project was large, there were also additional rotating installers—and that’s where some issues appeared. Everything had to be monitored closely; otherwise, the work could be sloppy (uneven cuts, careless installation, etc.).
Credit to Alexander—he responded immediately, and everything was corrected on the spot. So anything done under his supervision, by him, his son, and two other main team members—no complaints at all. The only thing is you really need to be present and keep an eye on things. If something is missed, you have to call Alexander later to get it fixed. What didn’t go well was the time estimation. The project was initially planned for 2 days. On day one, they removed and installed all windows and doors. I installed the locks for entrance doors myself afterward because it got dark. On day two, they didn’t finish insulation and finishing work because the crew was sent to another site. The work was postponed to a third day and day 4. Overall, the quality of work is good, especially considering the challenges with basement window installation Post-installation issues...
There are were a couple of problems coming. After installation, we noticed that one of the windows in the entrance door fogs up at low temperatures, and one fixed window on the second floor froze along the glass edges.
Post-installation service could be better—this is an issue. That said, no one is ignoring the problem or disappearing, we are currently in discussions. Since temperatures have risen, the fogging/freezing does not occur under normal conditions.
We agreed that the company will inspect it next year, and if the issue happens again, we’ll decide what to do—either replace the window or improve insulation.
We’ll see how it goes. The warranty is in place, communication is friendly, and overall it seems promising. I will definitely update the review once the process is complete.

I had replaced 5 windows and 2 doors .Professional service.good price. What else? Sasha is the best. she will take care of you and all the reste. Highly recommended