Vinyl Windows

Great experience with Sasha and the whole team at Factory Direct. Good product and good service and competitive pricing.

Posting this review 1 year after installation as to experience the windows throughout all seasons.

Overall, I’m very satisfied with Sasha and Sveta for having provided an excellent sales experience. They were helpful in answering my questions, provided recommendations, and followed-up post installation to ensure satisfaction.

The windows are of good quality and the installers did a fantastic job, they even helped fix a broken-panel in my existing door free of charge while on site.

I later recommended Sasha for my father-in-law’s windows replacement, he also attests to the excellent service from Factory Direct.

Thank you to Sacha,Sveta for the amazing, no headache services!

Thank you for the installation team for quick and clean work!

Would recommend to anyone.

-Elia

Our windows are beautiful, I’m very happy with the quality and the look of them.
They were quick and efficient and our windows actually came in earlier than expected which was nice.
Sasha and Sveta were great, they answered all of our questions and sent us new quotes quickly when we decided to change the style of some of the windows.
My kitchen window is my favourite. We went with the awning window based on Sasha’s recommendation and it is now my favourite part of my home. My kitchen looks so much bigger and it’s actually pleasant to wash dishes while looking into the yard. It’s like a picture frame.
The only issue that we had was after installation. Everything inside was cleaned up but there was a lot of debris left in the driveway and back yard. There were some pretty big pieces of broken glass left in the driveway. We did call and complain and they sent someone to clean up the next morning. I also think that they should have cleaned the outside of the windows since they were already up on a ladder above the garage and they were quite dirty. It would have been nice after paying thousands of dollars to look out of clean windows. Our installation was done on a cold and rainy day, so that could have been a contributing factor. I’ve also never had windows changed before so I’m not sure if this is common or not.
Overall our experience was good. Our windows are so efficient, we haven’t even had to put on our AC yet.
I would highly recommend factory direct. Their prices are much more competitive than any other company that we got quotes from.
We will likely go with them again when changing our front and garage door and for any other future projects we have.

Professional team — absolutely the best in Montreal!!! 🤠
Garage door installation was done quickly, efficiently, and with great attention to detail. Fast, clean, and high-quality work. Highly recommended!

From dealing with Sasha on the sales team to dealing with Andre on the install team it was easy all the way through, they worked professionally neat, cleaned up and they were thorough from beginning to end. A pleasure to deal with.highly recommended.