Fenêtres durables et écoénergétiques

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Pourquoi choisir Factory Direct Portes et Fenêtres ? Lisez ce que certains de nos clients ont à dire.

Google Rating
4.5
Based on 240 reviews
Facebook Rating
4.6
Based on 28 reviews
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Bons prix et excellent service.Un merci spécial à Sveta Odovski pour ses conseils professionnels et sa responsabilité personnelle depuis le moment où la commande a été formée jusqu'à son exécution.Merci beaucoup.
Vitaly Mishin
Vitaly Mishin
01:25 26 May 21
Voici mon expérience avec Factory Direct du début à la fin. Facture 1410-1580C'est important de savoir que j'ai beaucoup magasiné AVANT de contacter Factory Direct Montréal.Mai 2021-Premièrement, le service à la clientèle est excellent! Monsieur Tony m'a servi par téléphone et on a échangé par courriel par la suite. Puisque je ne connaissais pas la compagnie et j'hésitais la qualité de leur fenêtre. Monsieur Tony m'a donné un rendez-vous en personne à leur salle de montre et j'ai pu comparé que leur fenêtre était de qualité. Monsieur Tony a répondu à toutes mes inquiétudes et j'ai commandé mes 10 fenêtres. Comparé à d'autres compagnies de fenêtres, il ne m'ont jamais facturé pour la livraison (maison à Lachute). Dans le contrat, il m'ont écrit que l'installation se ferait en fin juillet. Surprise! j'ai eu l'appel que l'installation se ferait en début juillet avant la date prévu, quel joie!Juillet 2021-Oleg et ses 2 collègues ont fait un travail impeccable. Ils ont été courtois et très gentil. Ponctuel, tel que prévu lors de l'appel de confirmation de l'installation. Ils ont ramassés TOUS les débris et fenêtres.Je n'hésiterez pas une seule seconde à les recommander et recontacter Factory Direct pour l'installation de mes portes dans le futur.Merci!
Nathaly Cortes
Nathaly Cortes
17:54 28 Jul 21
Un gros merci à toute l'équipe pour l'excellent travail! On a été chanceux d'avoir un très bon conseiller, Serghey, qui a été réceptif et toujours à notre écoute. Merci à Maxim, notre installateur, qui a fait son travail professionnellement, rapidement, en gardant les lieux très propres. On vous recommande avec confiance cette compagnie!
Olga Severin
Olga Severin
14:43 19 Oct 21
Oustanding customer experience, from first contact to final install and billing. Fantastic value at reasonable prices.
Daniel Gagnon
Daniel Gagnon
21:20 09 Aug 22
Excellent customer services: Cristy Hunter, Tony Semerraro and Oleg Team Installeur, the work perfect, clean everything after they did.I would highly recommend this company to everybody. Great work, great people, great price. My new main door is beautiful! new lifestyle!Excellent service!! Excellent experience. Keep up the great work!!
KD Huynh
KD Huynh
17:48 02 Aug 22
Great Company that i will highly recommend. Directed by Sveta & Sasha .first experience was with Sasha who visited our place and give a great explanation and recommend a solution for our place. Sveta was following the factory and the preparation off windows and patio doors with big responsibility and keep in touch with her clients with fast responding for any questions.the installation team was so professional and organized with fast installation and beautiful finish.
besher issa
besher issa
20:59 01 Aug 22
Very professional reliable and fast. Customer service agent very Sveta is very professional and honest, very helpful and always there to answer any questions to solve any issues.Excellent service Sveta and Sasha. I would recomend factory direct to anyone.Keep up the good work guys.
Sherida Rodney
Sherida Rodney
17:15 01 Aug 22
Looked for a windows and patio door supplier and found Factory Direct. Sacha and Sveta were very responsive and easy to work with. Their pricing were very good and they were very flexible in helping choose models and material. Then the install team called and came and removed the old windows and installed the new ones including 2 patio doors and the result is superb and upgraded the look of the house. Alexi and his colleague did a precise and efficient installation in two days. Great team and great results.
Channge Jekon
Channge Jekon
15:47 30 Jul 22
so happy that l meet this company. All my windows and doors installed. black colour. beautiful . l will recommend anyone that need window or patio doors to meet this company. THEY ARE THE BEST IN MONTREAL , QUEBEC IN GENERAL. VERY GOOD PRICE.
kene jude
kene jude
20:41 25 Jul 22
Really want to thank Sveta, Sacha, Anthony and the great team that came for the installation of our windows!! We are so thankful and happy about the quality of our windows 🤩, and we were so happy with the service and attention of Sveta and sacha all the way🙏🏻. Anthony and his team just were amazing, so professional and kind!!! Thank you very much great team!!!💯
Giannina Loret de Mola
Giannina Loret de Mola
20:00 24 Jul 22
Ahmed El Kettani
Ahmed El Kettani
13:28 23 Jul 22
I received excellent service from Sveta, Sasha as well as their team of technicians. Work was done quickly and professionally. I plan to ask Factory Direct to do the work for the rest of my windows when the time comes to change them.
Nick Yu
Nick Yu
22:26 22 Jul 22
I am extremely happy with the work they did.I would highly recommend this company to everybody. Great work, great people, great price. My windows are beautiful!!! Sasha and Sveta were so quick to respond to all of my questions. Excellent service!! Excellent experience. Keep up the great work!!
Sophia Skretas
Sophia Skretas
00:23 22 Jul 22
Thank you Factory Direct!Very satisfied with the quality and installation of our new windows,...Thank you Sveta for your customer care,.. thank you Sasha for your professional sales presentation,..Our house has cathedral ceilings making the windows non standard and more difficult to install. Anthony and his crew did a marvellous job with the installation and clean up.The only issue was delays in delivery, but understandable with the new covid world we live in,.production and transportation delays.All in all we love our new windows,.... (A side note,.. during this current little heat wave I’ve all ready notice the energy efficiency of these new windows and door,.. Last year I would have to set thermostat AC on heay pump at 21c,....now it’s at 24c.
Mark Rodrigues
Mark Rodrigues
12:49 18 Jul 22
I used this company to replace a window. Process was smooth and efficient. Installer and sales rep showed up on time, window was ready when promised and installation was done well. Will use again in the future when I need to change other windows or doors.
Paul K
Paul K
14:37 15 Jul 22
Pascale Delhaye
Pascale Delhaye
21:20 14 Jul 22
We would like to thank Sveta, Sasha and all of their team for their professionalism, work ethic, effeciency, cleanup and great work in the installation of our new EnergyStar windows and doors. We would highly recommend this company and this team as we were very impressed by all. We have since installed our kitchen blinds into the interior window frames and they look great!
Louise Johnson
Louise Johnson
20:02 11 Jul 22
have to say very impressed ,the service was smooth from office shout out to Sveta ,walked me through the whole process the team was here when they said they would be led by Max cleaned up and installed in less than a day and the price was right
Charles Travers
Charles Travers
00:14 06 Jul 22
I'm extremely satisfied with pre-sale, door installation and post-service. Max did great job removing old and installing new door. Very fast, clean and professionally. Two thumbs up !
Joseph I. G.
Joseph I. G.
12:14 05 Jul 22
Grygorii Shatskyi
Grygorii Shatskyi
19:40 04 Jul 22
I called 3 well known Window Companies in Montreal. Sveta from Factory Direct was the only one to call me back. She returned my call the very next morning Sasha came by a week later to do the quote. Max and his team of 6 guys did all the windows and 2 doors the same day. It was a big job! We are very happy with the look and quality of the new windows and doors. Thank you team Factory Direct you got the job done!! Excellent Customer Service from Sveta Sasha and Jorgia.
Brigitte B
Brigitte B
20:31 17 Jun 22
L'employé qui a effectué l'installation des deux portes a été très respectueux et l'installation est impeccable. Tous les débris ont été ramassés et l'espace a été parfaitement nettoyé. J'ai eu plusieurs commentaires très positifs sur les nouvelle portes.
Lisette Morneau
Lisette Morneau
16:18 17 Jun 22
What a wonderful experience with Factory Direct windows and doors. It's the second time we work with them and the team is amazing, products are very good quality and the installation crew is always meticulous. Highly recommended.
Ted Wilson
Ted Wilson
14:20 07 Jun 22
We were extremely pleased with the service we received especially when Sasha and Sveta were so helpful in making sure our windows were installed by a certain date as we were pressed by a timeline. We are also very happy with quality and the installation was done efficiently and quickly. Thanks for the great service!
Ian Baxter
Ian Baxter
23:33 20 Apr 22
Excellent Service, équipe très professionnelle et résultats dépassant les attentes. Merci
(Photos avant et après)
Alexis Boivin
Alexis Boivin
13:00 16 Apr 22
Beautiful work precision perfect
dimitrios zoulias
dimitrios zoulias
19:18 11 Apr 22
I have decided to upgrade my windows and patio door last year and it took quite a big effort to find a good deal . At the end I have chosen" Factory Direct " and mostly because of the presentation made by their sales representative Alex . He and Svetlana were simply the best . Understanding of the customer needs , very clear description of procedures and attention to details are the most distinctive of their professional qualities .As for the rest ,the instalation was made later than it was discussed but we weren't really pressed and didn't insist when we were advised about delay .In general the instalation crew did a decent job eventhough there were the little hiccups but they were addressed right away with no problem .Overall we are pretty satisfied with the work of this company .
igor stoliarov
igor stoliarov
01:07 10 Apr 22
Sasha was great in explaining the differences in windows and communication was great with all the staff before and after the installation, high quality windows and the work they did was excellent, any problems that came up they addressed the issue. Very happy with the windows and the work they did, would recommend to them without hesitation.
Raymond Wong
Raymond Wong
14:14 07 Apr 22
Super happy with the service, very professional from the very first moment I contacted for a quote and until the actual installation. Totally recommend. They installed new door windows and garage for me! And they also provide financing solutions! Also the windows met energy star standards so I was able to get federal and Quebec assistance through Renoclimat program.
Anna Boshyan
Anna Boshyan
14:30 04 Apr 22
I'm very happy with the product I purchase. Several neighbours have used Factory direct successfully so we asked them for a quotation to replace all of our windows and patio doors. From that point until completion it took four and a half months as they promised. they have been excellent. We are delighted with the quality and appearance of the great job. Our congratulations to all at Factory direct for such a honestly and professional service .Sasha Sveta Alex way owner installation team and girls in the office.
oksana babych
oksana babych
02:20 02 Apr 22
I would like to thank the team who installed the windows and patio doors at my house last Saturday. Three guys worked very professional and efficient. Also I was very happy with the owner of the company who helped us to book the new date due to weather condition in very quickly manner. All the steps of our project with this company were amazing, starting with suggestions, quote, measurements and the installation. I strongly recommend this company to anyone who is looking for windows/doors replacements project.
Inna Simonova
Inna Simonova
16:11 01 Apr 22
Great experience dealing with Sasha and Sveta Factory direct. Sasha offer me triple glass in my bedrooms, because I live in the very noisy area now I so happy I sleep like a baby I don't hear any noise outside I so happy that I choose UPVC windows with brick mold my windows has sound adoptment as Sasha promised. Everything from quoting through to installation was smooth. Really happy with our new windows and doors. Definitely I'm going to recommend those guys to all my friends.
Muntean Ciprian
Muntean Ciprian
23:30 31 Mar 22
Melaney Branco
Melaney Branco
16:13 31 Mar 22
What a wonderful experience with Factory Direct. The whole is team is great, extremely responsive, responsible and friendly.Prices were much better than the competitors, it is extremely easy to communicate with them, I always received timely responses and felt like every concern of mine wasI couldn't be happier with the results and the service I received, highly recommended! Thank you.
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Phil S. Lambadi-Moreno
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Kunga Nyiwa Bantase
Kunga Nyiwa Bantase
11:03 29 Mar 22
thank you Sasha and Sveta for all the information that you gave, in the end we decided to postpone our project due to personal issue. But we really appreciate all the time that you spent to introduce and show us ( even in the weekend) and all the knowledge that we never ever have from other supplier .Hopefully I will have a chance to work with you guys in the future!thank you,
Thuy Nguyen
Thuy Nguyen
18:04 08 Mar 22
I’n really happy with the result of their job.They are punctual and reliable. The installation process was fast and clean.Thanks guys, you are the best.
Amir Radaii
Amir Radaii
14:50 06 Feb 22
J'ai utilisé les services de Factory Direct Montréal portes et fenêtres pour acheter et installer 2 fenêtres chez moi. C'est la première fois que je découvrais la compagnie. Je les ai trouvé très à l'écoute et prêt à travailler à la satisfaction de leur client.
Ibrahima Diallo
Ibrahima Diallo
16:00 05 Feb 22
Decided to do all my basement windows with factory Direct great sales team and perfect installation team. Good clean and professional work. Will also change the rest of my windows with them.Follow up on the experience 1 year later.I called them to do all my main floor windows as well in the fall. Once again I have to give them a 5 star rating! Now all my windows are bran new.. comfort level at home is night and day from before we installed the windows.. Install crew did a fantastic job, and price was something I was willing to pay compared to the other quotes I had received form other companies which were just not normal.Thank you Factory Direct
Dimitri Soursos
Dimitri Soursos
14:30 30 Jan 22
A week ago, 2 guys from the company came to our house to install the porch windows.They worked in a really hard manner that their devotion and determination was quite visible by the end of their job. In fact, the boy’s took the time to make sure the insulation and everything is covered up well. They also cleaned up after they had finished their work which was really kind of them.Tank you for coming and doing a great job especially,Sveta and Sasha.We hope to see you guys again if we need something.Highly recommend using their products and service.(They do the job for a great price!)
Sivakumar Kandiah
Sivakumar Kandiah
20:02 17 Jan 22
Nice work!Proper price and good quality!Thank you Seveta, Sahsa and your professional installation team (Alex).
Mohammad Bagherzadeh
Mohammad Bagherzadeh
19:29 10 Jan 22
Me and my wife were very impressed with the professionalism and the most sincere honest and personal approach of salesman's Sasha and Sveta, they were very forthcoming swiftly answered all my questions and supported me throughout the whole process.the installers. Max and Alexey were always on time, worked cleanly and were very considerate of all the specifics of my household. The standard of the windows and finishes are at the highest craftsmanship, we are extremely happу with the final result and look forward to upgrad all the other windows with factory direct. We most definitely recommend this company and especially the team that works for us.
Roman Freeman
Roman Freeman
18:59 07 Jan 22
Shopped around for several quotes and the quote from Factory Direct was nearly 50% cheaper - so I was a bit skeptical at first.Although the delivery and installation of the windows came 3 months late - I can somewhat understand due to the pandemic - at least my follow-up emails were generally responded to quickly.Windows came in today and everything looks good so I can't help but give a great review and recommend this business.Should I need new windows in the future, will probably be my first stop.
Matthew Dubois
Matthew Dubois
19:46 05 Jan 22
Nous avons commandé des fenêtres et des portes complètes et le résultat est exceptionnel. Équipe très professionnelle, la communication était impeccable. Le bureau était toujours en contact avec nous concernant tout problème, retard ou commentaire concernant le travail. Nous sommes très satisfaits des résultats et avons définitivement recommandé Factory Direct à tous nos amis pour les portes et fenêtres à Montréal.
James Knaffo
James Knaffo
15:57 04 Jan 22
Yes, three months later because of pandemic, but... Instalation team does great work of windows replacement. Fast, reliable, clean and in time. Thank you Alex, Max, Alexey for your professional job done.Special appreciation for Svetlana salesperson that always been in touch always nice and helpful.
Iv Asi
Iv Asi
19:53 01 Jan 22
They did a great job installing the windows. Good service. Thank you Sveta and Sasha for the help.
Arkadiy Malutin
Arkadiy Malutin
20:47 31 Dec 21
We would like to share our experience with Factory Direct and windows replacement.The job was done in timely manner and very professional !Amazing customer service and the quality of the windows.We are now continuing for a second project with Sasha and Sveta and strongly recommend this team for your projects. A massive thank you to all of you and to the installation team Aleks and Valera.
Irene Senyk
Irene Senyk
16:21 24 Dec 21
I had 12 windows, 2 patio doors and 2 entrance doors replaced by Factory Direct. It was a huge renovation project.First, I'd like to say that in any renovation project perfection is almost impossible to achieve. Only God can achieve perfection. Sure there were minor issues here and there, but I was impressed how they went out of there way to fix the issues until I was completely satisfied and happy. I'd like to say that my experience with this company was excellent, and would highly recommend them. A big thank-you to the whole team at Factory Direct! Sergey, Alex, Christy and Max.
Rocco Caristo
Rocco Caristo
11:32 24 Dec 21
Very good and professional teams!Sveta Odovski is really customer service oriented and ready to help whenever is necessary! The installation team is hard working, clean and professional!I would recommend this company with no hesitations!!! Good job everyone!!!
Vartej Claudia
Vartej Claudia
19:06 15 Dec 21
242-246 Rue des Myosotis, Sainte-Therese. All the work on the manufacture and installation of windows in our house was done professionally, on time and the price is good. It was a pleasure for us to work with Sveta and Sasha, responsive, always ready to explain to us and help us in the final decision of which windows to install. Definitely, Sveta and Sasha are professionals in the whole process of making and installing windows and you can trust them. Installing new windows is an important and difficult task, it is a job for many years to come, determining the better look of your house. This work can be done perfectly and on time by Sveta and Sasha.
Dimiter Dryanov
Dimiter Dryanov
20:44 10 Dec 21
I would like to thank Sasha & Sveta for the excellent service they provided to me for the purchase or my windows and doors. They were very professional, they answered all my questions & concerns as to when my windows & doors would be ready to install. The installers were very courteous and their workmanship was exceptional. I would highly recommend to anyone wanting to purchase new windows & doors to contact Sasha & Sveta.
Tessa Thomas
Tessa Thomas
18:24 09 Dec 21
Very satisfied in the work done and the windows look amazing. The installers were very professional and did a great job. Alex was always available and responsive to all our requests. Will definitely recommend Factory Direct Windows & Doors to all. Fully satisfied.
Peter Guglielmi
Peter Guglielmi
14:08 09 Dec 21
This company respects it engagement. There work is professional. Sachaodovsky, he is not only professional, but patient and kind. He does not leave you without be sure that you understand on what you are signing. The work was done exactly as Sacha explained me.Thank you Sacha
Joseph Harfouch
Joseph Harfouch
22:14 07 Dec 21
Entierement satisfait
Louis A. Bougie
Louis A. Bougie
21:58 06 Dec 21
Thank you Sveta and Sasha, as well as the installation team ( Anatoly, Oleg and Mikhail) for a great job!6 new windows installed look amazing and changed the house appearance completely! Work is done quickly, timely, professionally and no mess left after. Thanks a lot!PS: it was evening already, so I only took 1 photo, my favorite window
Angelina Solovieva
Angelina Solovieva
05:15 04 Dec 21
Excellent service from start to finish. The whole team at Factory Direct are so passionate about their products and service. From our first encounter with Sasha and his lovely daughter, to our dealings with Sveta at the office, we felt completely at ease with our decision to choose this company over the others. Installation with Max and his partner was so well organized and efficient as well. We’re so pleased with our new windows and want to thank everyone involved at Factory Direct.
Harry Green
Harry Green
21:15 03 Dec 21
The windows are amazing. I recommend it. Nice great job! Svesta SashaTruly satisfied with the service of Sasha, all the promises become a reality.Great quality, great customer service and installation team.Glad I made the right choice.
suthakaran s
suthakaran s
00:46 03 Dec 21
Very pleased with service! Garage door ordered and installed in promised time. Good quality, courteous before , during and follow up . A+++
Tatiana Mikhailovskaia
Tatiana Mikhailovskaia
18:09 30 Nov 21
It is my second time working with this company and as my expectations were high from the first time, they even exceeded my expectations the second time around. Sasha and Sveta were great to deal on the quote and ordering front and the manager who came for measurements was amazing, the 2 guys who did the installation took the time to make sure the insulation and everything is covered well. They also cleaned up after they had finished installation. All in the quality of the product is top notch but the customer service also matches the product quality. Highly recommend using their products and services 👌 👍
Shaheer Ali
Shaheer Ali
18:03 30 Nov 21
Bunny Price
Bunny Price
16:26 25 Nov 21
chamroeun lim
chamroeun lim
00:48 17 Nov 21
Guys you are amazing.. Big like to Sasha and Sveta! It was a pleasure to deal with. Provided a professional service from first contact, to following up, and to the finish. All the staff are very friendly good energy showed up on time and did a great job, and cleaned up after. Sasha thank you again for really caring, excellent service from you and Sveta and the Factory Direct team and I would definitely recommend you guys to anyone I know! Keep it up! 🙌🏻👌🏻💪🏻
Adam Louk Official
Adam Louk Official
00:56 12 Nov 21
Excellent service by Sveta and office.Amazing salesman Sasha very professionalstuff.Very good quality french doors installed with high security locks. Professionally fitted removing and disposing of existing. Kind and courteous staff. Left with virtually no trace of disruption to existing decor. Would recommend without hesitation.
Elizaveta Frolova
Elizaveta Frolova
23:43 11 Nov 21
I love this company very friendly staff very quality windows and doors which is UPVC
Sasha Mc Shket
Sasha Mc Shket
22:55 11 Nov 21
Thank you from David Martell and Peggy Potezman. We are very satisficed with our representative Mr. Sergey Polishtchouk and his team. We would like to thank Max and Alexi. who installed our doors and windows they were very professional. I easily give them a 5 Star rating and would recommend this company to family and friends.
Peggy Potezman
Peggy Potezman
17:45 11 Nov 21
We love our new windows & door. They did a great job from demolition, installing our new windows and door, to taking care of the garbage after. Genn was very helpful from start to finish. Took the time to show us the windows in the showroom & gave us great advice on what kind of windows we should install in the different areas of the house.
Rex Verzosa
Rex Verzosa
03:51 02 Nov 21
just got my windows and 2 patio doors installed, great service and best prices, Sergei the sales representative was always available for questions or information
Emanuel Medeiros
Emanuel Medeiros
11:50 12 Oct 21
Michael Sabelli
Michael Sabelli
17:24 09 Oct 21
I ordered my front door and garage door here. They do their job clean, fast and professional. Sveta always responds to me very quickly. I am very satisfied with their service.
Yuping Sun
Yuping Sun
13:17 05 Oct 21
Casey Auran
Casey Auran
04:24 01 Oct 21
David Cheishvili
David Cheishvili
16:44 15 Sep 21
Ordered windows and patio doors, hopefully the installation will soon with the same courtesy...
Vahe Jamgotchian
Vahe Jamgotchian
15:07 15 Sep 21
Awesome team, to Sveta and Sasha, great work, very meticulous team players. I encourage anyone who has to change doors and windows to call Sveta. Cheers.
Atanasio Termini
Atanasio Termini
15:42 10 Sep 21
Replaced all of my windows a year ago. They came on time, installed everything fast and efficiently. There was a miscommunication about the size of my patio door but they worked with me to resolve it. My electricity bill has gone down considerably in the past year. Overall extremely happy with the product and the service.
Tavia Kehler
Tavia Kehler
01:46 31 Aug 21
Excellent service
Angela Grant
Angela Grant
16:33 27 Aug 21
We had an excellent experience with them.Thank you Sergei for your professional advice and follow up. Thank you Maxim for your amazing work.We still cannot believe that all windows and doors were done in one day.
Nayla Traboulsi
Nayla Traboulsi
13:14 26 Aug 21
I want to express my sincere appreciation of the quality of the Factory Direct. Sveta and Sasha amazing person, the team install the windows in my home. I am in the construction industry and am very critical of quality. From what I have experienced with these windows in the three months in my home, I can tell that quality is a matter of high importance to your company. The windows operate with ease, keep out the elements, and look great. Keep up the good work!
Dylen Dror
Dylen Dror
16:03 24 Aug 21
My experience with Factory Direct was very positive from start to finish. Sasha offered his expert knowledge on the quality of the windows and the impact on energy savings, Sveta offered her design advice, maintained regular contact, and answered all questions throughout the experience, and Oleg and his team carried out the work carefully and without any hesitation in spite of challenging heat! The project was a success and I am loving the end result!
Lisa Doucet
Lisa Doucet
15:00 20 Aug 21
We had an excellent experience with Factory Direct. The price was very competitive, Sales service by Sveta was first rate. There were no surprises with ongoing communication from the start to finish. Installation was excellent and old windows and debris were removed. I highly recommend this company.Eric, Cote St Luc
Eric Gralnick
Eric Gralnick
13:05 11 Aug 21
Thank you Sveta and Sasha, Factory direct, is my best,We are very happy with these windows and we have ordered more for the living room. We have also recommended them to our friends and neighbors!
Fiat Croma
Fiat Croma
01:19 08 Aug 21
Great service, friendly staff, thank you for the good work
Seyed Sadr
Seyed Sadr
07:39 25 Jul 21
We had this company replace all the windows and doors in the house. Alex came soon after we called and gave us ideas and prices. Alex was Very professional, knowledgeable and simply a nice person.
We ordered all the windows and doors and a couple of weeks they crew came to install it all in one day!
The job was done with great attention to detail and the finished product is just wonderful. Thank you Alex and Crew. You Rock!
Highly recommend ⭐️⭐️⭐️⭐️⭐️
(Before and after pictures)
Tanya Siv
Tanya Siv
18:02 16 Jul 21
my sales guy is Genn and he is great. I ended up signing 4 invoices with him. He is very informative. unlike other company, they just come and tell us the estimate and we need to know what we want. Genn explained to us the types of glass, window designs, which style is better for my house. at first I wanted casement but thankfully I listened to him and do awning. the window is in 1 piece instead of 2. it is just beautiful.the first time of installation went great. those guys did the job slowly and carefully, beautiful job. but the second time was different. they just did ok. they did fast but not as good as the first time. on my third installation, I hope that I will get a better team than the 2nd team.
Julie Nguyen
Julie Nguyen
23:32 14 Jul 21
Susan Guglielmi
Susan Guglielmi
13:58 08 Jul 21
Serra Cimilli
Serra Cimilli
16:26 30 Jun 21
Jane Wei
Jane Wei
15:05 30 Jun 21
Very good pricing and professional service. Highly recommend.
carmelo patti
carmelo patti
22:24 22 Jun 21
Highly recommended. Sveta is the best! She is very knowledgeable, caring, always available and worked very hard hard for me.
An Ell
An Ell
19:52 10 Jun 21
Would like to thank to Sasha & Sveta our sells advisors and the technical team of Factory Direct.So happy with the windows and the service we received!Awesome sales and installation team.Great communication, information, friendly, professional and clean. My house is so much brighter and we now continue with the second part if our project.Truly happy with the quality!
Zhivko Gyurov
Zhivko Gyurov
17:14 09 Jun 21
We changed whole house of windows, Bay and replacement of the window with the patio door.Sasha and Sveta were our sales Rep. The timeframe was accurate, such as customer service and follow-up on each step.Egine team was installed the windows and made a profesional job.The team took a good care of our project and the windows made a big difference inside and outside of the house, such as quality.Thank you Factory Direct Happy Valley, and special thank you Sasha and Sveta!
Victor Canas
Victor Canas
16:49 09 Jun 21
Great job done in one day - 11 windows + entrance door + patio door!Thanks to Sergey Politshtchouk for quick estimation and recommendations given.Thanks to Max's team for professionally done job, though looking young, they are really handy men.Thanks to Factory Direct for quality and service.
TES
TES
15:56 09 Jun 21
Very welcoming and informative on the product and windows selection. We had a very good experience dealing with the representative, Sveta and Sacha as well as the installer, Alexi. Once we agreed to the purchase we had no issues with scheduling and final installation. Factory Direct met our expectations and offered excellent pricing. The installation went very smoothly from start to finish. The installer arrived as scheduled and carried out the work from making sure surfaces were covered for debris and cleaned up as nothing ever happened. His installation was very well done. We have no hesitations in recommending Factory Direct. As a matter of fact we recommended them to family and they had their windows and doors done by them.
abe guirguis
abe guirguis
16:25 08 Jun 21
We appointed Factory Direct to replace the windows and doors of our downstairs apartment in May 2021. The job was made complicated due to a patio door request which required a third party to break down the wall (because it was cement instead of brick). This ultimately led to us having to spend 2 full days without a back wall. Not optimal. Huge thanks to Evgeny who, in spite of his extremely busy schedule came to our home in the evening to fit the patio door - they ended up staying until 10.30pm to finish the job. This is why I'm giving Factory Direct 5 stars, in spite of what was a stressful week.The team was highly professional, the windows look fantastic, and the process was very straightforward.Thank you, Factory Direct, for your professionalism and your dedication to customer satisfaction - going above and beyond does not go unnoticed.
Lisa Baum
Lisa Baum
20:33 04 Jun 21
We recently replaced the front door and couldn't be happier! We were impressed starting from the initial meeting with Sveta and Sasha, who explained the installation process, answered all the questions we had and helped us to choose the door colour.Sveta was always ready keep me updated on the delivery timeline, she followed up on the day of the installation and after the job was completed.The installers were also great, very professional! Even cleaned up after themselves!Highly recommend! Thanks guys!!!
Katia K
Katia K
19:23 04 Jun 21
We were looking for a specific model of front door, we verified with many companies in the Rive Sud without success. Factory direct has many providers including some from Ontario, hopefully they had the model that we wanted. Our door was installed in February 2021 and we are really pleased with the work performed. It was also really impressive to see that only one person did the whole installation without any help . Thanks
Adriana Verduzco
Adriana Verduzco
12:46 27 May 21
J'ai fais l'acquisition de portes et fenêtres pour l'ensemble de ma maison. Le vendeur Sergei offre un service impeccable, un prix qu'on ne trouve nul part ailleurs même après des dizaine de soumissions. L'équipe d'installation d'Eugène ont fait un service professionnel et ont répondu à toutes nos questions. Le service est rapide et le produit est de qualité. (Croyez moi je travail dans une usine de transformation de verre 😉 ).Je donne une note parfaite et je recommande à tous pour vos petits et vos gros projets 😁Merci à l'équipe de FactoryDirect 😁
Frederic Roquebert
Frederic Roquebert
21:01 14 May 21
Sveta and Sasha. The windows arrived as expected and in perfect condition.Very pleased with product and service.Has already been installed,Thankyou for the speedy delivery - much appreciated.
Michelle Gamliel
Michelle Gamliel
19:54 09 May 21
Great work and great service. Even when needed to get something fixed they came with now complaints. Very happy
Domenic Miliziano
Domenic Miliziano
14:30 02 May 21
Factory Direct A great group of people, from the sales team. Sveta and Sasha to the installers, everyone provided excellent customer service. The windows and doors made a huge difference in making my house more contemporary and energy efficient. I highly recommend them to anyone looking to replacing their windows.
Adelina Aslanian
Adelina Aslanian
21:27 22 Apr 21
Amazing service ! Our sales rep Svetlana was very nice and informative and always available to answer our questions. The installer was punctual, clean and left nothing behind ! true professionals !
Amira Idriss
Amira Idriss
18:57 22 Apr 21
Called factory direct (found them on the internet)... didn’t know what to expect; turned out the best and the most pleasant experience! Sveta is knowledgeable, obliging and really delivered as per our contract to the date! I would never hesitate to call her/them again and, I must add it’s a big plus when the door Installer knows what he is doing; so thank you Maxim :) ...hope to replace my widows soon, so see you again...
Estee Nir
Estee Nir
01:08 17 Apr 21
Sasha & SvetaThanks a lot for the that amazing work you've done for me.. The main door lock crazy, and I've noticed the airflow completely changed with the New Windows...I'll confirm that with my Hydro bills Soon.الشكر الجزيل لاعضاء الطاقم.. عمل سريع و متقن و جودة عالية..
Houssam Albadawi
Houssam Albadawi
03:12 10 Apr 21
Sveta Odovski’s Is such a wonderful person and a pleasant women ! Totally recommended her for a honest opinion and a an excellent experience ‼️❤️
Vip Couture
Vip Couture
00:29 10 Apr 21
Sveta thank you very much for your hard work, was a pleasure to meet you, you did incredible job, the team install the windows , they're amazing, the team are very friendly
Diddy Sanz
Diddy Sanz
17:07 09 Apr 21
Thank you dear Sveta . Factory Direct We had 21 windows and one patio slider installed exactly 1 year ago. (three were the triple paned due to Western facing sun) And with this winter we had in Montreal these windows made a huge difference. Our Gas bills went down quite a bit, furnace ran less, and house temp was more consistent. Also the 3 triple panes made a huge difference in summer the back of the house would be 20-30 deg , thank you once again for an amazing job
Seifeddine Ben Achour
Seifeddine Ben Achour
13:59 09 Apr 21
Louis V
Louis V
15:03 07 Apr 21
Fenêtres Installées en 2 heures. Le travail était bien fait. La qualité du service était plutôt bonne et le prix était raisonable.Je recommnande cette entreprise.
Mokhtar Ait Ouarab
Mokhtar Ait Ouarab
20:18 04 Apr 21
I contacted the Factory Direct for a quote and from the moment Oleg, the sales person, called me back I knew I will use their service. He was very helpful, professional, answered all my questions no matter when I called, even on a weekend. Thank you Oleg for your help! I ordered two entry doors and a window. Both products are very high quality and also, this is the only one company in Montreal that finish inside walls around the window and installs classical look plastic moldings. The good product is only one part but the proper installation is what makes the whole difference. My installers were Oleg and Dima. They are amazing: professional, thoughtful, they take the time to do the great job without cutting corners. Great job! Thanks Oleg and Dima! Highly recommend to everyone.Overall I am very happy with the final result and definitely will get back to Factory Direct.
Alexandre Khorochine
Alexandre Khorochine
19:51 28 Mar 21
Had a great experience with them, I changed all the windows & doors and enlarged one of them. The staff was very nice & efficient, I would def recommend them.
Aicha Bouagila
Aicha Bouagila
20:18 26 Mar 21
Tony Semeraro was our salesman, very professional man. after making the contract in August had to wait til December for installation, they were very busy! but in one day the crew finished 16 windows, house was cold but job was well done! they were a young crew, fast workers. i think was best time of year to make the big job like that, cold and dry, but not that cold. rather than in the hot, humid weather. no complaints to date, all works well with no damage. took us longer to figure out new window coverings! overall, we recommend these guys! they have a showroom in st laurent too.
Thomas
Thomas
22:49 25 Mar 21
renaud belony
renaud belony
16:03 25 Mar 21
Second purchase/installation from Factory Direct. I dealt with Tony on both occasions. Tony is very efficient and personable. He answered all my questions professionally. Max did an incredible job on the installation. The windows and doors I purchased are truly amazing. I will only deal with Tony and Factory Direct for all of my window and door needs in the future. I highly recommend!!!!!
Franco Semeraro
Franco Semeraro
20:10 24 Mar 21
Excellent Service and knowledge 👍
Fabio Di Pasquale
Fabio Di Pasquale
23:07 22 Mar 21
Tres bonne place entièrement satisfait
Richard Plante
Richard Plante
17:35 01 Mar 21
Great service from Sergey and perfect installation from Maxime. Must say installation was very impressive. Very professional!!
Marcus Charles
Marcus Charles
16:50 26 Feb 21
Je n’ai que de bons commentaires pour Factory Direct. Premièrement le prix super compétitif et une porte différente de ce qu'on voit partout et deuxièmement ils m’avaient promis ma porte avant Noël 2020... et ils sont venus l’installer le 24 Décembre!!! Malgré la date, ils ont pris le temps d’installer et de s’assurer que le fonctionnement soit à point avant de quitter! Travail très professionnel et porte... de TOUTE BEAUTÉ! Merci Alex et Steva pour tout!
Marie-France L'Italien
Marie-France L'Italien
00:23 24 Feb 21
Great product and amazing team!
Alia Tabbara
Alia Tabbara
20:00 22 Feb 21
mekhael boutros
mekhael boutros
17:59 18 Feb 21
excellent service travaille d équipe très compétant produits des qualités et bon prix je vous recommande 100% Merci ,Sergery et à toute l équipes,,,,,,,
Mekhael Barcafe
Mekhael Barcafe
00:53 18 Feb 21
Le service de Portes et Fenêtres Factory Direct est efficace, courtois. Leur équipe travaille vite, bien et très minutieusement. Le service après-vente a été efficace, malgré les difficultés liées à la pandémie. Je suis tout à fait contente d'avoir utilisé leurs compétences pour changer l'intégralité des portes extérieures et des fenêtres de ma maison.
Martine Bry
Martine Bry
17:03 27 Jan 21
heba kamal
heba kamal
14:51 27 Jan 21
Nous sommes très contente avec le company Driect. Merci beaucoup pour ce beau travail.
Afsaneh Kiani
Afsaneh Kiani
18:38 21 Jan 21
Nimmy Benedict
Nimmy Benedict
16:38 21 Jan 21
J'ai commandé et fait installer une porte d'entrée double avec latérales ainsi qu'une porte patio. La qualité des portes est excellente, le service à la clientèle était superbe! Nous avons changé de modèle de porte après avoir passé la commande initiale et on nous a écoutébet même conseillé judicieusement. L'échéancier a été respecté justement. Les installateurs Oleg et Dima ont fait une installation au-delà de nos attentes! Ils étaient très courtois, polis et nous ont donné quelques conseils. L'effet marquant est qu'ils ont pris tout leur temps sans se presser afin de compléter les derniers ajustements ainsi qu'un nettoyage complet, le tout en période hivernale! Nous les recommandons et reviendrons pour nos besoins futurs. Merci à toute l'équipe!
Pat rick
Pat rick
16:51 14 Jan 21
Anita Piccioli
Anita Piccioli
17:49 13 Jan 21
very professional and efficient.job got done within one dayquite impressed
jing chen
jing chen
23:07 12 Jan 21
Ll Ll
Ll Ll
16:51 11 Jan 21
Very hard working people's, and very nice 👍, and they listen to your suggestions.They have very positive attitude.And they will do the job.. nice and clean.
Touch Soon
Touch Soon
18:28 10 Jan 21
A great experience from getting an estimate all the way to getting our windows and doors installed. Sales rep was friendly and came back to make sure we were OK during the installation. The installers were very professional and friendly. They would always update us through out the install and answer any questions we had. Thanks guys
LJ Lasangue
LJ Lasangue
03:08 07 Dec 20
Hamid Reza Khoshnoodi
Hamid Reza Khoshnoodi
23:10 02 Dec 20
Farhad Shafei Nia
Farhad Shafei Nia
22:43 02 Dec 20
Perfect product, perfect installation and fairly good customer service. The sales representative Sergey is very impressive. He is the one who answered all my questions before, during and after the windows installation! He is the one who is always there and always reliable! The company should increase his salary! Really!
Xiaoying Mao
Xiaoying Mao
01:31 01 Dec 20
Great service at all levels: Sales, contacts, installation, follow up.High quality of the installed items (14 windows of various dimensions).Carefully installation done by a professional team (Dima and Slava for example). Many thanks to Sergey Polishtchouk and to insallers.
Ioan Nicolescu
Ioan Nicolescu
22:58 17 Nov 20
I found this company online and called , got a reply right away, sales came to my house to measure the door and window, quote a price, and within 6 weeks, the door and window installed, I am very satisfied with the work and I will for sure will recommend to my friends if they need to replace doors or windows
Jie Gong
Jie Gong
17:58 17 Nov 20
Thank you very much for clean and quick installation. Great customer service and easy communication with staff.Door and window was installed, very good and solid product. Special thanks to Alex who did the finishing of frames and molding, was very accurate and carefull. As well the sales representative, Genn who took proper mesurements and offered theright product as well did follow up all the time during the process of wait period and even after installation.Big Thanks to all team, will reffer you to friends and family, as well will do business with your company in the future.
arthur b
arthur b
15:36 14 Nov 20
J'ai choisi Factory direct en faisant confiance aux avis Google... et j'ai bien fait! Leur soumission a été la plus base et qualité de leur service : au plus haut niveau! Professionalisme, précision, perfection! Le monsieur qui a dirigé le tout dès le début, M Tony, a pris le temps de m'expliquer, de me conseiller dans mes choix, toujours disponible, gentil et courtois. Chapeau! L'équipe dirigée par M.Oleg a travaillé fort, minutieux et très propre. Le résultat dépasse mes attentes! J'aime dire maintenant qu'ils n'ont pas installé des fenêtres mais bien des...tableaux! 😄Les fenêtres sont belles et les cadrages éblouissants! J'adore!Mille mercis Factory direct pour votre merveilleux travail, je vous recommande sans hésitation à tout le monde!
Liliana Jurca
Liliana Jurca
02:11 14 Nov 20
Le Clos du Beau Rivage
Le Clos du Beau Rivage
22:43 12 Nov 20
Emile Niddam
Emile Niddam
19:39 12 Nov 20
Our sales rep Sergey was instrumental in helping us choose the best quality windows for our home while keeping our budget in mind.
The installers, lead by Max, did a spectacular job. I am looking forward to seeing how these windows perform during our deep freeze winters. Great job guys! Keep up the good work!
Frank V. Guerriero
Frank V. Guerriero
11:30 08 Nov 20
nice work
魏冕
魏冕
00:28 23 Oct 20
Merci. vous êtes excellents
Dave Manuel
Dave Manuel
13:59 19 Oct 20
Great experience from start to finish. I dealt with Tony. I would certainly recommend this company to family and friends. Tony was super easy to contact with any questions I had before and during the installation. All my windows got installed in 1 day. The installers were nice, clean, and respectful of my house. 5 on 5 for me. Thank you factory direct.
patrick rossy
patrick rossy
21:47 16 Oct 20
Very reasonably priced. Experienced and courteous installers. Estimated time of delivery was accurate. Good organization.
Vincent Cesta
Vincent Cesta
16:20 15 Oct 20
Service excellent, professionnel et rapide.
Lina Asselien
Lina Asselien
19:05 21 Jul 19
New doors are installed.. Peter and his team were great, professional and helpful. A good experience from Sales Rep to installation team! This Rive-Sud group is highly recommended.
Nancy Rassy
Nancy Rassy
20:34 16 Jul 19
Windows and doors look fantastic. The service was impeccable. The installers were a pleasure to work with. Their prices came in as much as half of competitors quotes.....almost too good to be true....but a reality! I would highly recommend Alex and his team.
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Norman Miller
Norman Miller
18:23 04 Apr 19
L'ensemble fait un tout car tout est bien répartis, je suis persuadé que tout ceux que vous avez fait et que vous allez faire trouveront preneurs, personnellement je vous dis félicitation, bonne réussite et ne perdez pas patience.
Jean Marie Charbonneau
Jean Marie Charbonneau
14:35 24 Mar 19
Peter and the Factory Direct team are very professional and courteous. We are pleased with the workmanship and the look of the windows and door. Would highly recommend.
Mark Sexsmith
Mark Sexsmith
22:38 18 Nov 18
Alex came to our house for an estimation for 6 windows and was very friendly and informative. The guys who installed the windows were very pleasant, fast, and professional.Highly recommend this company very pleased with the installation.
Laura Marie Jordan
Laura Marie Jordan
13:39 07 Apr 18
Prix compétitifs, service rapide, travaux de qualités !
Torpan Slava
Torpan Slava
02:18 09 Feb 18
Super service and prices. Alex was great to deal with!
Mitchell Simon
Mitchell Simon
01:02 16 Jan 18
Tukta Sunny Nakornket
Tukta Sunny Nakornket
00:45 04 Dec 17
Nathan Krivorot
Nathan Krivorot
22:07 10 Oct 17
Windows and doors look fantastic. The service was impeccable. The installers were a pleasure to work with. Their prices came in as much as half of competitors quotes.....almost too good to be true....but a reality! I would highly recommend Alex and his team.
Kelly Thompson
Kelly Thompson
13:53 13 Jun 17
I am very satisfied with Vinyl Pro windows and Factory Direct. Alex was very helpful and his installers were very fast and professional. I would highly recommend Factory Direct for your windows and doors project.
Tom Mancuso
Tom Mancuso
22:51 24 Apr 17
Beautiful windows and doors. Can't say enough about this company. Alex Levitin is the best!
Christine Brusseau
Christine Brusseau
02:01 30 Sep 16
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Factory Direct Montréal Laval Longueuil Terrebonne Brossard Rive Sud Portes et Fenêtres

Fenêtres directes d’usine, prix abordables, garantie à vie, production de la plus haute qualité.

Comptant des dizaines d’années d’expérience dans le domaine du service à la clientèle, nous comprenons l’importance d’en avoir plus pour notre argent. Chez Factory Direct Montréal, nous éclipsons la concurrence en garantissant à nos clients la meilleure qualité qui soit et des prix imbattables. Nous fabriquons et installons des fenêtres pour des clients à la recherche de la crème de la crème. Nous offrons nos services partout dans la grande région de Montréal, y compris à Laval, à Longueuil, à Dorval, sur la Rive-Sud et à Vaudreuil-Dorion. Nous sommes fiers de notre relation avec notre clientèle et de chacune de nos réalisations.

Profitez de la tranquillité d’esprit avec notre
GARANTIE À VIE
sur toutes nos fenêtres!

Laissez-nous transformer votre maison et faire de votre rêve une réalité en optant pour nos superbes fenêtres de qualité supérieure! En faisant affaire avec nous, vous économiserez sur l’électricité et le chauffage. En effet, saviez-vous que plus de 25% de votre facture énergétique est consacrée à l’air qui s’échappe de vos portes et fenêtres? Il est donc important de bien choisir le fabricant de vos portes et fenêtres. Celles que nous vous offrons sont beaucoup plus solides et durables que les autres produits offerts sur le marché. En achetant nos produits, vous réaliserez à coup sûr d’importantes économies.

Notre vaste sélection de fenêtres comprend des produits standards et personnalisés fabriqués en vinyle, incluant des fenêtres à battant, des fenêtres coulissantes en saillie et des fenêtres arquées. Nous satisfaisons à tous les besoins de nos concepteurs intérieurs, de nos architectes et de toutes les familles de la région de Montréal. De plus, toutes nos fenêtres peuvent être assorties d’un revêtement intérieur en bois.

Faites affaire avec nous pour le remplacement de vos fenêtres

Découvrez les types de fenêtres que nous offrons :